Effective Date: April 8, 2025
PrepLink.ai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services.
1. Information We Collect
a. Information You Provide Directly
Account Information: Name, email address, password.
Profile Information: Career goals, job preferences, resume data.
Subscription & Billing: Payment details (handled by Stripe), billing address, subscription plan.
Mock/Live Interview Content: User-generated text (e.g. answers), chat messages, and interactions during sessions.
b. Automatically Collected Information
Device information (browser type, OS).
IP address and geographic region.
Usage data (pages visited, actions taken).
Authentication and error logs.
c. Cookies and Similar Technologies
We use cookies to:
Manage user sessions and authentication.
Remember user preferences.
Analyze usage and improve performance.
2. How We Use Your Information
We use collected information to:
Provide and maintain the PrepLink platform.
Generate real-time interview suggestions using AI services.
Manage user accounts and authenticate sessions.
Process and manage subscription payments via Stripe.
Provide customer support.
Monitor performance, detect issues, and improve our platform.
✅ No Recording or Retention of Audio/Video PrepLink does not store or retain any audio or video recordings from interviews.
All media streams are processed in real time to provide transcription and AI-generated feedback.
Temporary data is discarded immediately after each session.
3. Sharing Your Information
We do not sell your personal information. We may share it only under these conditions:
Service Providers:
We work with trusted third parties who support our services, such as:Microsoft Azure (hosting, AI services)
Stripe (payment processing)
SuperTokens (authentication)
Legal Compliance:
We may disclose information if required by law, regulation, or legal process.Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Storage and Security
Data Hosting: All information is stored on Microsoft Azure infrastructure using industry-standard security.
Sensitive Data: All payment processing is handled directly by Stripe. We never store credit card details on our servers.
Authentication Security: Sessions are managed with SuperTokens and include anti-CSRF and token rotation protections.
Encryption: Data is encrypted in transit and at rest.
5. Data Retention
We retain your information only for as long as necessary to:
Provide services.
Fulfill contractual obligations.
Comply with legal requirements.
You may request deletion of your account and all related data at any time by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
Access a copy of your personal data.
Correct or update inaccurate data.
Delete your account and associated data.
Object to certain uses of your data.
Withdraw consent where applicable.
To exercise any of these rights, email us at [email protected].
7. Children’s Privacy
PrepLink is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors.
8. International Data Transfers
If you access PrepLink from outside the regions where our servers are hosted (e.g., the EU or UK), your data may be transferred across borders in accordance with applicable data protection laws.
9. Third-Party Links
Our platform may contain links to third-party sites or services. We are not responsible for the content or privacy practices of those third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or display a notice on our website.
11. Contact Us
If you have any questions, requests, or concerns about your privacy, please reach out:
PrepLink Privacy Team
📧 Email: [email protected]
🌐 Website: https://preplink.ai